Studio Policies

Peak Aerial Fitness Studio Policy

Welcome to Peak Aerial Fitness! We are excited to have you in our community and are committed to providing a safe, respectful, and enjoyable environment for all our students, instructors, and staff. Please take a moment to review our studio policies to ensure a smooth and positive experience at our studio.

Code of Conduct and Behaviour

Respectful Environment: We expect all students, staff, and guests to treat each other with kindness, respect, and professionalism at all times. Disrespectful behaviour, including verbal or physical abuse, will not be tolerated.
Zero Tolerance for Discrimination or Harassment: We are committed to creating a safe and inclusive environment. Discrimination, harassment, or any form of intimidation based on race, gender, sexual orientation, religion, or any other characteristic will not be tolerated.
Inappropriate Behaviour: Any inappropriate behaviour, including disruptive actions or unsafe practices, will be addressed immediately and may result in revocation of studio access.
Substance Abuse: The use of alcohol, illegal drugs, or being under the influence while at the studio is strictly prohibited. We aim to maintain a professional and safe environment for all participants.
Sexual Misconduct and Violence: Any past or present charges or allegations of sexual misconduct or violence will result in the immediate revocation of studio access. This policy ensures the safety and well-being of all members of our community.

Health and Safety Guidelines

Physical Health Requirements: Students must inform instructors of any health conditions or injuries that may affect participation. If necessary, a doctor's note may be required to participate in classes or events.
Injury Reporting: All injuries, no matter how minor, must be reported to the instructor immediately. We take safety seriously and encourage all students to practice caution and proper technique.
Warm-ups and Cool-downs: It is mandatory to warm up before each class and cool down afterward. This is essential for preventing injuries and improving performance.
Equipment Safety: Our aerial equipment is regularly inspected for safety. Students must follow instructor guidance on proper use and ensure all equipment is used according to the guidelines provided.

Class and Attendance Policies

Class Registration and Payment: Classes must be booked in advance, either through our online system or by contacting the studio directly. Payment is required at the time of booking, and rates are listed on our website.
12-Hour Cancellation Policy: To ensure that all students have the opportunity to attend classes and that our instructors can prepare accordingly, we have a strict 12-hour cancellation policy. If you need to cancel or reschedule your class, please do so at least 12 hours in advance.
Late Cancellations: If you cancel your class within 12 hours of the scheduled start time, the pass will not be returned, and the class will be considered as used. This policy helps us manage class sizes and ensures that instructors are compensated for their time.
Class Behaviour: Students are expected to arrive on time and be ready to start class at the scheduled time. Late arrivals may not be allowed to participate, depending on the instructor’s discretion.
Class Level Requirements: To ensure safety and effective learning, students are required to complete necessary prerequisite levels before advancing. If students wish to skip levels, a private lesson may be arranged at the studio's discretion.

Studio Etiquette

Dress Code: Students must wear form-fitting clothing that allows for freedom of movement. Jewelry should be removed before class to avoid injury.
Personal Hygiene: We ask that all students maintain good personal hygiene, including clean hands, feet, and body. Please refrain from wearing strong fragrances as they can be distracting to others.
Studio Cleanliness: Students are expected to help maintain the cleanliness of the studio by wiping down mats, equipment, and props after use.

Open Practice Policy

Eligibility: Open Practice is available only to experienced students. If this is your first time trying aerials or pole, you must first take a lesson before being allowed to attend Open Practice sessions.
Equipment Setup: A staff member must hang your equipment. Students are not permitted to hang their own equipment for safety reasons.
Safety Equipment:
- Aerial Studio: You MUST use a crash mat when practising in the Aerial studio.
- Pole Studio: You MUST use a crash mat in the Pole Studio if you are practising inversions and/or high tricks while alone.
Personal Responsibility: You are responsible for your own health and safety. Please ensure that you warm up thoroughly before practising and always know your limits.
No Student Teaching: Open Practice is for individual practice only. Student teaching is not allowed during Open Practice sessions.
Supervision: While there is no instructor available during Open Practice, the front desk staff will monitor the sessions for safety.
Cleaning: After your practice, please wipe down all poles and mats to ensure the studio remains clean for other users.
Behaviour and Compliance: Any violation of the Open Practice rules, including reckless behaviour or failure to comply with safety guidelines, will result in immediate removal from the session.
If removed, you will lose your session for the day and may face further consequences for repeated violations.

Payment, Refunds, and Cancellations

Payment Terms: Payments can be made through our online store or in-person via cash, credit card, or debit card. We offer single drop-in rates, multi-class passes, and membership options.
Refunds and Cancellations: We do not offer refunds for missed classes, but we may offer credits or rescheduling for classes that are canceled by the studio. Cancellations for personal reasons must be made at least 12 hours in advance to avoid penalties.

Privacy and Media Consent

Photos and Videos: The studio may take photos or videos during classes and events for promotional purposes. By participating in classes, students agree to be photographed and/or filmed unless they opt out in writing.
Confidentiality: All personal information, including health and emergency contact details, will be kept confidential. We do not share your information with third parties without your consent.

Liability Waivers

Waiver of Liability: All students are required to sign a waiver of liability before participating in any classes or events. This waiver releases the studio from liability in the event of injury while participating in activities at the studio.
Medical Release: If a student has a pre-existing condition or injury, it is the responsibility of the student to inform the instructor before class.

Membership and Account Policies

Memberships: Memberships are non-transferable and must be renewed according to the terms outlined when you sign up. If you wish to cancel or suspend your membership, please notify the studio in writing at least 7 days before your next payment date.
Account Access: Students are responsible for maintaining an up-to-date account with accurate personal and payment information. If any changes occur, students must update their accounts accordingly.

Emergency Procedures

First Aid: The studio is equipped with a first-aid kit. In the event of injury, staff are trained in basic first aid, and emergency services will be contacted if necessary.
Emergency Contact: Students must provide an emergency contact upon registration.

By adhering to these policies, we aim to create a positive and productive environment where everyone can grow and thrive. If you have any questions or concerns, please don’t hesitate to reach out.
Thank you for being part of our community!

Peak Aerial Fitness